Terms & Conditions

1. Acceptance of Terms

Welcome to Optionmomentumway. These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Optionmomentumway, governing your use of our website and the purchase of our flower products and services. By accessing this site, placing an order, or engaging with us in any manner, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

We may update these Terms from time to time. Any changes will be posted on this page with the revised date, and it is your responsibility to review them regularly. Continued use of our site after changes constitutes your acceptance of the updated Terms.

2. Product Information and Accuracy

We strive to present the freshest blooms and accurate descriptions. While images on our website are indicative, actual flowers may vary slightly due to seasonality and availability. We make every effort to display the correct colours and types, but we cannot guarantee that every bloom will be identical to the image. All prices are listed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without prior notice, but such changes will not affect orders already confirmed.

3. Orders, Payment and Billing

When you place an order, you agree to provide true, accurate, current, and complete information. We reserve the right to cancel any order due to suspected fraud, incorrect pricing, or insufficient stock. Payment is processed via our secure third-party payment gateways. You agree to pay all charges at the time of checkout. All sales are final unless otherwise stated in our Refund Policy. Delivery times are estimates and are subject to availability and transit times.

If you notice an error in your billing detail, please contact us immediately. We work hard to address any billing issues within 14 business days.

4. Delivery Policy

We deliver within the Melbourne metropolitan area and can arrange interstate or international delivery upon special request. Our standard delivery windows are between 8:00 AM and 6:00 PM on weekdays, and we offer Saturday delivery at an extra cost. While we do our best to meet your requested delivery time, we cannot guarantee exact delivery times due to traffic, weather, and courier schedules. On the scheduled delivery day, you will receive a notification via SMS or email. It is your responsibility to provide a valid delivery address and be present to receive the flowers. If the recipient is unavailable, we will leave the flowers in a safe place only if you have given explicit consent. We are not liable for any loss or damage resulting from failed deliveries due to incorrect addresses or unavailability.

5. Returns and Refund Policy

We take immense pride in the quality and freshness of our flowers. If you are not completely satisfied with your purchase, please notify us within 24 hours of delivery and provide photographic evidence of any issues. We will assess the problem and either offer a replacement, a store credit, or a refund, depending on the circumstances. For perishable goods, we cannot accept returns unless the items arrived damaged or not as described. Our distance selling regulations apply to online purchases; however, due to the perishable nature of flowers, we must be contacted immediately to resolve any concerns.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Optionmomentumway or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission. You may view and print pages for personal, non-commercial use only.

7. Limitation of Liability

To the fullest extent permitted by law, Optionmomentumway, its directors, employees, affiliates, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your use of our services. Our total liability for any claim arising from these Terms shall not exceed the amount paid by you for the specific product or service. We do not exclude liability for death or personal injury caused by negligence, nor for fraud or fraudulent misrepresentation.